LiveSession and Crisp integration

What is Crisp?

Crisp is a live chat web application with advanced analytics capabilities, help desk and multi-channel communication features. You can use it to chat with your users, monitor their actions, and enrich their profilies with additional data (like LiveSession session replay links). Companies use Crisp to provide their customers with support, sell via chat and communicate with people across different channels (live chat, e-mail, Facebook and SMS).

How does this integration work?

This integration lets you add links to session replays from LiveSession to your Crisp account. Thanks to this solution, you can open recordings of a specific user directly from Crisp contact profile.

Every time a new session will start, our code will send an event to Crisp with a link to session replay.

How can I install this integration?

<script>
if($crisp && __ls){
    __ls("getSessionURL", function(url, isNew){
        if(isNew){
          $crisp.push(["set", "session:data", [[["LiveSession", url]]]]);
        }
    })
}
</script>Copy code

<script>
if($crisp && __ls){
    __ls("getSessionURL", function(url, isNew){
        if(isNew){
          $crisp.push(["set", "session:event", [[["LiveSession", url, "blue"]]]])
        }
    })
}
</script>Copy code