LiveSession and Intercom integration

What is Intercom?

Intercom is a live chat web application for support, sales and marketing teams. You can use it to onboard your users, help them with issues, or even upsell your products. It lets you track events, so you can monitor each contact in your web application. We've created the integration that sends information from LiveSession to Intercom. As a result, you'll have all the data about your users in one place.

How does this integration work?

This integration lets you add links to session replays from LiveSession to your Intercom account. Thanks to this solution, you can open recordings of a specific user directly from Intercom contact profile.

Every time a new session will start, our code will send an event to Intercom with a link to session replay.

How can I install this integration?

To install integration, add the code below before your </body> closing tag:
if(Intercom && __ls){
    __ls("getSessionURL", function(url, isNew){
            Intercom('trackEvent', 'livesession recording', {url: url});

Now you can open contact profile in Intercom platform and search for an event "livesession recording", expand it and click on a link to open a session replay.

Intercom integration

To open profile in Intercom, click on the name of your visitor. Check screen below:

Intercom integration

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