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How LiveSession tracking script works?
Understand what our tracking code tracks
Why my visitors are excluded?
Determine why your visitors are excluded from session recording
Will LiveSession tracking script slow my website?
Check this article to find out if LiveSession will slow down your website
How to exclude recording for a specific IP, country, URL or user agent?
Take a look how to exclude recording for a specific variable
How to pause recording?
Check how you can pause recording
What is a session?
A session is a set of the user’s interactions with a website within a timeframe.
Does LiveSession work with mobile apps?
Check how you can track users in mobile apps.
Does LiveSession record iframes?
Find more information about recording iframes.
How retention and quota limits work?
Check how retention and quota limit works
How inactivity is calculated?
How we calculate inactivity on website
How to assign and edit user roles?
You can assign different user roles in LiveSession
How to track users across multiple subdomains?
Learn how to track users across multiple subdomains with LiveSession. Watch the whole journey in one recording.
How does the Search work?
Wondering about the usability of our Search? Read here.
How does the Timeline work?
Wondering about the usability of our Timeline? Read here.
How do the Custom Events work?
Wondering about the usability of our Custom Events? Read here.
How do the Clickmaps work?
Wondering about the usability of our Clickmaps? Read here.
How to use Inspect Mode?
During session replay, pick a specific element and search through recordings to learn how people interact with your website.
How to set segment summary email?
Get a daily or weekly email summary of segments that you follow.
How do the Funnels work?
Learn what a funnel is and know how to use LiveSession Funnels to make your UX research more structured.
Why is my recording broken?
Here are the most common reasons that may result in a broken recording and what to do to resolve them. See what you can do to get more accurate recordings.
Didn’t find an answer?
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