Learn Why Your Online Store Converts
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Session Replay
See what stops your conversions
Replay key sessions to uncover the "why" behind your customers' actions. Watch how visitors interact with your store in real-time—from exploring products to completing purchases. Use LiveSession to turn shopper behavior into insights, making it easier to optimize your store and grow your sales.
Funnels & Metrics
Store performance in one place
LiveSession Analytics lets you create custom metrics tailored to your store’s needs. Track key data like product views, cart abandonments, and sales, and combine it with conversion funnels to uncover insights like drop-offs and conversion rates. Its flexibility ensures you always have the data that matters most to drive results.
Heatmaps
Visualize customer's actions
Heatmaps show exactly where shoppers click, scroll, and interact most on your eCommerce site. Use this visual data to see which products grab attention, which sections get ignored, and where potential buyers drop off. Optimize your layouts, refine CTAs, and create product pages that drive more conversions.
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Connect with your eCommerce toolstack
Optimizing your eCommerce Store means lots of tools. Connecting them together is easier than ever thanks to built-in integrations at LiveSession.
Make deeper analyses with Shopify integration. Install quickly, track Shopify events, and replay customer sessions to optimize your Shopify store sales.
Automate your workflow and connect to 7,000 other tools to save you time on eCommerce optimization. Integrate LiveSession Replays and Events with your CRM, shipping logistics, or email marketing.
Make customer support smoother with LiveChat integration. Share session replay links in conversations to quickly understand user context and boost satisfaction.
Best practices for using LiveSession in eCommerce
How LiveSession enhances key processes in eCommerce companies
- Session Replay: Replay user sessions to understand why shoppers abandon carts or drop off during checkout, uncovering friction points in the purchase journey.
- Funnel Analysis: Track sales Funnels to measure conversion rates at every stage—add-to-cart, checkout, and payment—to pinpoint where users drop-off.
- Heatmaps: Visualize clicks and interactions on product and checkout pages to optimize key elements like CTAs, forms, and product descriptions.
- Segments: Group users by behaviors like "cart abandonment" or "completed purchase" to perform deeper analyses in the Funnels or Metrics.
- Heatmaps: Visualize where users click most often on the cart page to learn more about their buying intent. By understanding these clicking patterns, you can make smart changes and lower abandonment rate.
- Segments: Create specific segments for users who have abandoned their carts. By analyzing this group separately, you can address their unique behaviors and motivations.
- Metrics: Track the total number of abandoned and recovered carts to optimize your sales funnel. Analyze how often products are added to carts and uncover trends tied to promotions or seasons.
- Session Replays: Analyze session replays to gain insights into user frustrations and obstacles during the checkout process.
- Shopify Custom Events: With Shopify integration, filter "Product Viewed" events directly in metrics, funnels, and dashboards. Dive deep into custom product page insights.
- Optimize product pages: Use insights from LiveSession to refine product descriptions, images, and layouts based on user interactions.
- Heatmaps: Identify key engagement areas and optimize layouts for conversions. Use heatmaps to understand where users click, scroll, and spend time on your product pages.
- Funnels: Track Page-to-Purchase. Set up funnels to measure how users navigate from product pages to checkout. Spot drop-offs and fine-tune the journey to boost conversions.
- Heatmaps: See what areas of your store UI attract the most clicks. Quickly visualize where users engage the most to optimize your layout and boost conversions.
- Segments: Group users by campaign, behavior, or other criteria to uncover trends and tailor your strategies for specific audiences.
- Dashboards: Faster than ever build custom dashboards to understand where your traffic is coming from, and oversee the overall numbers of your store performance
- Funnel Analysis: Create conversion funnels to measure success across campaigns and identify where users drop off in their journey.
Why eCommerce Companies Choose LiveSession
eCommerce companies looking for software that can deliver actionable insights and improve analytical possibilities choose LiveSession to optimize their conversions, enhance customer experience, and deepen their analyses.
Optimize conversions by analyzing drop-off points in buyer journey with session replay. Ensure you're making progress with tracking funnels' drop-offs, conversion rates, and conversion values.
Step up your eCommerce data with more actionable insights from clear dashboards and contextual session replay combined.
Provide superior customer experience. Fix customer order issues promptly by using detailed insights with full access to shopping session lists with replays.
Reliable customer service for you to help you solve your technical problems. LiveSession makes sure your issues, big or small, are handled with care. LiveSession team offers guidance to help you move forward smoothly.
With LiveSession, making the right product decisions is faster and easier.
FAQs
- What is eCommerce analytics and what tools does LiveSession offer?
LiveSession improves eCommerce analytics with a suite of tools including Session Replays, Heatmaps, and conversion Funnel analysis. These features help businesses identify pain points in the customer journey, understand user interactions deeply, and optimize their conversions.
- Does LiveSession integrates with Shopify?
Yes, LiveSession integrates with Shopify, allowing users to combine data from both platforms. This integration allows for more qualitative analysis of your customer behavior on Shopify stores.
- How does the Shopify integration work?
Easily install the app from the Shopify App Store, enabling automatic tracking of user interactions. LiveSession imports custom Shopify events to give you the expanded view of what’s happening in your online store.
- When should eCommerce businesses use LiveSession?
When you want to improve user experience by analyzing customer behavior from Session Replays. They are seamlessly blended with Funnels - particularly beneficial for optimizing conversion rates and reducing cart abandonment during peak shopping times.
- Is LiveSession compliant with the GDPR and CCPA?
LiveSession is fully compliant with GDPR and CCPA with personal data protection and privacy being the core values of LiveSession. Read more about our compliance with GDPR and CCPA.
- Can I try LiveSession for free?
Yes! You can sign up for a free 14 days trial with 1 000 sessions with access to all Pro plan features.
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