Overview

Zendesk offers a set of tools that help teams providing successful customer support. Companies also use it to guide people through the sales process. Using Zendesk for service, you can send proactive messages to your customers (like people who spend too much time on checkout). Zendesk has a ticketing platform, which handles email, mobile, voice and social media tickets. Zendesk also provides a CRM system for sales teams.

LiveSession Zendesk integration lets you see the most recent session recordings from the issuer who submitted a ticket.

Benefits

• Access session recording straight from Zendesk
• Identify actions that caused technical issues
• Deliver support faster