More Paying Users in Your SaaS with LiveSession
Real results from LiveSession users
The results achieved by LiveSession customers
Product Analytics
Track the big picture
LiveSession dashboards helps SaaS businesses with a clear, actionable view of their product analytics. Tailor your dashboards to focus on what drives growth—track user activation, monitor subscription funnels, or measure feature adoption all in one place.
Metrics
Power to define any metric
Track what drives your SaaS success with LiveSession Metrics. Focus on the data that matters most—like user activation, feature adoption, and monthly active users—by defining custom metrics tailored to your business. Tie these insights to session replays, giving you a clear picture of how users interact with your platform.
Session Replay
Understand "why" the users engage
Replay targeted sessions to uncover the "why" behind your users' actions. Watch how users engage with your product in real-time. With LiveSession, you can bridge the gap between user behavior and actionable insights to boost activation, improve retention, and refine SaaS product performance.
Connect with your SaaS toolstack
When dealing with analytics, you're likely working with many tools. Integrations can ease your workflow by connecting everything more smoothly.
Integrate with Slack to get notified about any event happening on your website or application. Link Session Replays to messages about failed payments, methods, subscription events, or new sign-ups.
Integrate with Zapier to build advanced workflows, including LiveSession and 7,000+ other applications.
Integrate with Intercom to link Session Replay directly to your Intercom chat. Resolve the support tickets faster with the full user journey context.
Best practices for using LiveSession in SaaS
How LiveSession enhances key processes in SaaS companies
- Real-time Alerts: LiveSession can send instant notifications via Slack for significant events, such as failed payment attempts, allowing teams to respond quickly.
- Session Recordings: Analyze failed payment sessions to understand where users face difficulties.
- Event Tracking: Monitor specific events, like "Payment Initiated" and "Payment Failed," to gather data on drop-off points.
- Funnel Analysis: Identify bottlenecks in the payment process to optimize conversion rates.
- Segments: Group users based on their payment status and target them with follow-ups or assistance.
- Custom Events: Monitor specific onboarding actions with custom event tracking to identify steps that need improvement.
- Session Replays: Understand onboarding from the user’s perspective by reviewing sessions, helping you design a frictionless experience.
- Identify Drop-off Points: Look for patterns in session replays from funnels where users abandon the onboarding process, allowing you to address specific pain points.
- Segments: Group users based on their behavior during onboarding (e.g., completion rates, engagement levels) to tailor follow-up communications and resources.
- Dashboards: Build a dedicated dashboard to monitor actions that indicate activation, such as completing onboarding tasks or using key features for the first time.
- Custom Events: Track specific actions like "Feature Used" or "Feature Explored" to understand user interactions.
- Segments: Group users based on their behavior and feature usage. For instance, categorize them into active, new, churned, and intermittent users of each feature set
- Monitor Engagement: Analyze engagement Metrics associated with custom events to determine the effectiveness of your feature rollouts.
- Dev Tools: Assure functionality of your web application when rolling out new features with Console Logs or JS Errors will help you a
- Feature Usage Metrics: Implement metrics such as time spent on features, frequency of use, and user retention rates.
- Session Replay: Review session recordings to see how users experience bugs in real-time. Understanding the context in which a bug occurs can help developers replicate and diagnose issues.
- Track JavaScript Errors: Prevent user frustration and improve overall application stability. Regularly check Console Logs for JavaScript errors that may impact functionality.
- Error Clicks: Quickly identify where errors occur in your app. Filter the sessions where users face the most bugs so your team can prioritize and resolve problems faster.
- Network Requests: Gain clear insights into how your app communicates with users' browsers. Track API calls, server responses, and loading times.
- Integrate with Chat software: Connect LiveSession to Intercom, LiveChat, or Zendesk for instant access to session replays directly from conversations.
- Share Session Replays: Enable seamless collaboration between support and dev teams by sharing session replay links for faster issue resolution.
- Identify users easily: Quickly locate and review all sessions from a specific customer. Find session recordings with user emails to find only the Session Replays you're looking for.
- Custom Properties: Help customer success teams prioritize high-value accounts by using custom properties like subscription plans, trial status, or user roles.
Why SaaS companies choose LiveSession
We've selected 4 benefits of using LiveSession over other tools
Adaptable to both startups and established SaaS businesses, LiveSession supports your growth at every stage.
LiveSession goes deeper. By combining Session Replays with Metrics, you can understand why users behave the way they do.
You don't need to be a data researcher. Simple interface—anyone on your team can start using LiveSession right away, no matter their technical skills.
Regardless of your role, you will find a way take action on product data to reach your goals.
See how other companies used LiveSession
Read the success stories from LiveSession's customers achieving tangible results
How Databox
Boosted Conversions
by 223% with LiveSession
FAQs
- How does LiveSession help in product analytics for SaaS?
It allows users to track significant metrics like feature adoption and user activation, thereby enabling every SaaS business to make data-driven decisions.
- What is LiveSession, and how does it work for SaaS?
LiveSession is a product analytics tool that serves an SaaS company, making the product better for a great user experience. It lets the users see how users behave in real-time.
- Can LiveSession integrate with other analytics tools?
Yes, it can easily integrate with popular analytics solutions like Google Analytics, allowing users to combine data and gain a holistic view.
- How does LiveSession support business growth for SaaS?
By leveraging LiveSession's SaaS analytics software, businesses can gain depth of insights that drive business growth. Get reports on subscription analytics, helping SaaS businesses understand customer behavior.
- How can product analytics help growing my SaaS business?
Product analytics provides insights into how users interact with your software, allowing you to identify popular features, track user engagement, and optimize the user journey.
- What are the best SaaS analytics tools available?
LiveSession is among one of the best tools for SaaS products to start understanding their users. It allows users to get a quick view on custom SaaS Metrics and Dashboards and dive deeper to what’s behind these numbers with tools like Session Replay, Heatmaps, or Dev Tools.
- Is LiveSession compliant with the GDPR and CCPA?
LiveSession is fully compliant with GDPR and CCPA with personal data protection and privacy being the core values of LiveSession. Read more about our compliance with GDPR and CCPA.
- Can I try LiveSession for free?
Yes! You can sign up for a free 14 days trial with 1000 sessions with access to all Pro plan features.
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