More Paying Users in Your SaaS with LiveSession

LiveSession is designed for SaaS teams to understand users behavior, improve onboarding, and level up user retention. Grow your paying user base by using Product Analytics and Session Replays.
People working in SaaS use LiveSession for Product Analytics

Real results from LiveSession users

The results achieved by LiveSession customers

20%
Time to onboard new users lowered by 20%
228%
Increase in paying users
25%
Increase in trial to paid conversion
40%
Shorter time-to-value

Product Analytics

Track the big picture

LiveSession dashboards helps SaaS businesses with a clear, actionable view of their product analytics. Tailor your dashboards to focus on what drives growth—track user activation, monitor subscription funnels, or measure feature adoption all in one place.

Dashboards in LiveSession

Metrics

Power to define any metric

Track what drives your SaaS success with LiveSession Metrics. Focus on the data that matters most—like user activation, feature adoption, and monthly active users—by defining custom metrics tailored to your business. Tie these insights to session replays, giving you a clear picture of how users interact with your platform.

Metrics in LiveSession

Session Replay

Understand "why" the users engage

Replay targeted sessions to uncover the "why" behind your users' actions. Watch how users engage with your product in real-time. With LiveSession, you can bridge the gap between user behavior and actionable insights to boost activation, improve retention, and refine SaaS product performance.

Connect with your SaaS toolstack

When dealing with analytics, you're likely working with many tools. Integrations can ease your workflow by connecting everything more smoothly.

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Slack

Integrate with Slack to get notified about any event happening on your website or application. Link Session Replays to messages about failed payments, methods, subscription events, or new sign-ups.

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Zapier

Integrate with Zapier to build advanced workflows, including LiveSession and 7,000+ other applications.

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Intercom

Integrate with Intercom to link Session Replay directly to your Intercom chat. Resolve the support tickets faster with the full user journey context.

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Best practices for using LiveSession in SaaS

How LiveSession enhances key processes in SaaS companies

Subscription Process
  • Real-time Alerts: LiveSession can send instant notifications via Slack for significant events, such as failed payment attempts, allowing teams to respond quickly.
  • Session Recordings: Analyze failed payment sessions to understand where users face difficulties.
  • Event Tracking: Monitor specific events, like "Payment Initiated" and "Payment Failed," to gather data on drop-off points.
  • Funnel Analysis: Identify bottlenecks in the payment process to optimize conversion rates.
  • Segments: Group users based on their payment status and target them with follow-ups or assistance.
LiveSession for optimizing Onboarding process
Onboarding Optimization
  • Custom Events: Monitor specific onboarding actions with custom event tracking to identify steps that need improvement.
  • Session Replays: Understand onboarding from the user’s perspective by reviewing sessions, helping you design a frictionless experience.
  • Identify Drop-off Points: Look for patterns in session replays from funnels where users abandon the onboarding process, allowing you to address specific pain points.
  • Segments: Group users based on their behavior during onboarding (e.g., completion rates, engagement levels) to tailor follow-up communications and resources.
  • Dashboards: Build a dedicated dashboard to monitor actions that indicate activation, such as completing onboarding tasks or using key features for the first time.
Feature Adoption
  • Custom Events: Track specific actions like "Feature Used" or "Feature Explored" to understand user interactions.
  • Segments: Group users based on their behavior and feature usage. For instance, categorize them into active, new, churned, and intermittent users of each feature set
  • Monitor Engagement: Analyze engagement Metrics associated with custom events to determine the effectiveness of your feature rollouts.
  • Dev Tools: Assure functionality of your web application when rolling out new features with Console Logs or JS Errors will help you a
  • Feature Usage Metrics: Implement metrics such as time spent on features, frequency of use, and user retention rates.
LiveSession for Bug fixing
Bug Tracking
  • Session Replay: Review session recordings to see how users experience bugs in real-time. Understanding the context in which a bug occurs can help developers replicate and diagnose issues.
  • Track JavaScript Errors: Prevent user frustration and improve overall application stability. Regularly check Console Logs for JavaScript errors that may impact functionality.
  • Error Clicks: Quickly identify where errors occur in your app. Filter the sessions where users face the most bugs so your team can prioritize and resolve problems faster.
  • Network Requests: Gain clear insights into how your app communicates with users' browsers. Track API calls, server responses, and loading times.
LiveSession and Intercom integration
Customer Support
  • Integrate with Chat software: Connect LiveSession to Intercom, LiveChat, or Zendesk  for instant access to session replays directly from  conversations.
  • Share Session Replays: Enable seamless collaboration between support and dev teams by sharing session replay links for faster issue resolution.
  • Identify users easily: Quickly locate and review all sessions from a specific customer. Find session recordings with user emails to find only the Session Replays you're looking for.
  • Custom Properties: Help customer success teams prioritize high-value accounts by using custom properties like subscription plans, trial status, or user roles.

Why SaaS companies choose LiveSession

We've selected 4 benefits of using LiveSession over other tools

Scalablity

Adaptable to both startups and established SaaS businesses, LiveSession supports your growth at every stage.

Deep Insights

LiveSession goes deeper. By combining Session Replays with Metrics, you can understand why users behave the way they do.

Simplicity

You don't need to be a data researcher. Simple interface—anyone on your team can start using LiveSession right away, no matter their technical skills.

Reliable for All Teams

Regardless of your role, you will find a way take action on product data to reach your goals.

See how other companies used LiveSession

Read the success stories from LiveSession's customers achieving tangible results

How Databox
Boosted Conversions
by 223% with LiveSession

LiveSession's customer, Databox application

FAQs

  • How does LiveSession help in product analytics for SaaS?

    It allows users to track significant metrics like feature adoption and user activation, thereby enabling every SaaS business to make data-driven decisions.

  • What is LiveSession, and how does it work for SaaS?

    LiveSession is a product analytics tool that serves an SaaS company, making the product better for a great user experience. It lets the users see how users behave in real-time.

  • Can LiveSession integrate with other analytics tools?

    Yes, it can easily integrate with popular analytics solutions like Google Analytics, allowing users to combine data and gain a holistic view.

  • How does LiveSession support business growth for SaaS?

    By leveraging LiveSession's SaaS analytics software, businesses can gain depth of insights that drive business growth. Get reports on subscription analytics, helping SaaS businesses understand customer behavior.

  • How can product analytics help growing my SaaS business?

    Product analytics provides insights into how users interact with your software, allowing you to identify popular features, track user engagement, and optimize the user journey.

  • What are the best SaaS analytics tools available?

    LiveSession is among one of the best tools for SaaS products to start understanding their users. It allows users to get a quick view on custom SaaS Metrics and Dashboards and dive deeper to what’s behind these numbers with tools like Session Replay, Heatmaps, or Dev Tools.

  • Is LiveSession compliant with the GDPR and CCPA?

    LiveSession is fully compliant with GDPR and CCPA with personal data protection and privacy being the core values of LiveSession. Read more about our compliance with GDPR and CCPA.

  • Can I try LiveSession for free?

    Yes! You can sign up for a free 14 days trial with 1000 sessions with access to all Pro plan features.

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