What is UX? 10 Experts Share Their Definition

author
Kasia KowalskaJune 09, 20207 min

Did you realize that every $1 invested in user experience has a return of $100? This translates into a ROI of 9,900% – seems like a pretty good investment to us! However, before you start spending your hard-earned money, it’s worth understanding what user experience design is.

For this purpose, we’ve decided to talk to 10 business experts to tell us – what is UX? Take a look at their insights.

Improve user experience

How do you explain what UX is?

We’ve asked 10 business experts to define user experience. Here is their take on the subject.

1. When it comes to a user experience definition, it’s how people interact with a product throughout its entire lifecycle.

When it comes to defining user experience, it's how people interact with a product (whether that be a program or a microwave oven) throughout its entire lifecycle.

It's usually used in the context of someone working as a UX designer/specialist of some sort, and in theory is the noble art of optimizing aesthetics appeal, ease of use, and overall customer satisfaction with that product.

It is the responsibility of a UX designer to conceive the user-experience from a viewer's point so that a visitor can enjoy an enhanced interactive atmosphere.

Muhammad Mateen Khan, Digital Marketing Strategist at PureVPN

2. What is user experience design? It’s about how you make your users feel, right from the moment they first come in contact with your brand.

It was Maya Angelou who said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." What is user experience? It has to do with how you make your users feel, right from the moment they first come in contact with your brand. It is the sum total of how they feel about their encounter with you.

At Astute Copy Blogging, we seek to provide amazing user experience, also known as customer experience. We do this by making our customers feel unique and special. A great user experience invariably leads to increased customer loyalty, increased customer satisfaction, better word-of-mouth marketing, positive reviews, and recommendations. Here is the reality. The better the experience customers have the more repeat custom and positive reviews a business would receive.

Pedro Okoro, pro blogger, List-grow strategist, and CEO of Astute Copy Blogging

3. The absence of negative experiences is what good user experience is.

You know when you download a new app, and then immediately consider throwing your phone into the sea because you can’t figure out how to do that one thing, and an influx of ads keep spamming your screen? Good UX is the absence of that type of experience.

Good UX is like going on a great first date that leads to a successful long-term relationship. The experience is interactive, the conversation flows, and you just get each other.

Kimberly Smith, Marketing Manager at Clarify Capital

4. My user experience definition comes down to how you make your users feel when they consume your content.

It goes beyond simply achieving the primary purpose, but rather aims to engage users and improve behavioral and attitudinal loyalty. The user experience should be at the forefront of any digital strategy, aiming to ensure that users have a positive experience when exposed to your business.

Itamar Blauer, SEO Consultant at ItamarBlauer

5. What is user experience design? At its core, good UX is all about delighting the clients.

User Experience often is thought of in terms of user interaction with a web or software application. However, UX goes much deeper than just the technical features or layout of our product. At its core, good UX is all about delighting the clients. The focus should be on the customer rather than on the application or solution.

Alpine XC, a small dirt bike repair shop with no real tech presence recently reminded me that UX is not a technical problem, but a customer-focused problem. Alpine XC has adjusted to the COVID-19 pandemic by offering mobile service and repairs so customers don’t have to come to the shop, but instead, have the mechanics come to them. To me, this exemplifies what User Experience is about. It doesn’t need to be a technical solution… it needs to make the process simple and pain-free for your customers.

Trent McMillan, Product Manager at Alpine XC

6. When it comes to defining user experience, I see it as roller coaster design; it’s the neverending battle between satisfying your fans and growth through reversion to the mean.

User experience is roller coaster design. Products are like roller coasters because riders know where it starts and ends. When I open Uber, I know it ends with me getting a ride. The journey of the roller coaster becomes the user experience. Most roller coasters are designed for mass appeal and end up formulaic. Every so often, you find a roller coaster that is, in one or more dimensions, far too extreme for mass appeal. If it survives, it becomes a cult classic. User experience, and ultimately customer centricity, is the neverending battle between satisfying your adoring fans and growth through reversion to the mean.

Jeff Zhou, CEO at Fig

7. User experience is built on every time your customer sees something about you in the press, receives and email, or interacts with you in any way whatsoever.

User experience is how your customer feels when interacting with your brand. Do they feel flustered because your website is difficult to navigate? Do they feel important because you are always excited and happy to see them in meetings? It is easy to plan to give your customers good user experience, but the importance of this word goes beyond the standard dictionary UX definition. User experience is built on every time your customer sees something about you in the press, receives an email, or interacts with you in any way whatsoever.

Cali Saturn, Digital Marketing Specialist at Direction.com

8. User experience is how efficiently the average user can navigate around without getting lost.

We define user experience as how efficiently the average user of a site can navigate around a site and complete their intended action without getting lost. The intended action varies based on the type of site and business model - for example, what applies to an e-commerce platform and shopping experience is vastly different from recommendations we might provide to a local attorney's site.

Once we understand the type of business we're dealing with, we then jump into the analytics to understand the metrics around a user's experience. This includes time on site, average number of pages consumed, bounce rates, exit rates and abandon cart rates (for online stores). With a comprehensive set of data, we then optimize a website's hierarchy, its page flows, navigation, color palettes, font sizes for important elements on a page and anything else we can identify as where a user is getting lost.

Jeff Romero, Co-Founder at Octiv Digital

9. We define user experience as everything that helps users fall in love with our product.

Designers would say that user experience is how a product makes you feel. Analysts would say it’s how quickly you complete key workflows. Product managers would say it’s about retention and recurring revenue.

For our business, it’s all of these things combined. We take a holistic approach to user experience and define it as everything that helps users fall in love with our product.

This approach keeps everyone in our team aligned around the user experience and motivates them to do their best work, as they recognize how their contribution leads to an overall positive experience for our users.

Matthew Johnson, Product Manager at userback.io

10. UX is a combination of facets like functionality, design, usability and branding, all into one coherent story, and bringing it into the user’s world in a balanced way.

What is User Experience Design? For me, it’s the combination of facets such as functionality, design, usability, and branding, all into one coherent story, and then bringing it into the user's world in a balanced way.

In the whole process of creating, developing, and promoting products, users are always at the top. It doesn't matter how innovative the features you come up with or how aesthetic the design you create. If your users don't feel it, you can't count on success.

Users should have a sense that they've always lacked something and that they've actually longed for your product. It meets their needs, solves their problems, keeps them happy, and thus makes it difficult for them to understand how they could have been without it.

Giving users a meaningful experience wrapped in the product makes it an integral part of their lives.

Weronika Masternak, Content Marketing Specialist at HelpDesk

Summary

As you’ve just seen in the examples presented above, defining user experience doesn’t have to be confined to a standard, Wikipedia-style answer! In fact, depending on your experiences with creating products it can mean a lot of things. UX can be anything from the sense of building a product users feel they’ve longed for, through increasing the efficiency of how people finalize processes in an interface, all the way through bringing functionality, design, usability, and branding into a perfectly balanced product.

How about you – how do you define user experience? If you’d like to add your very own UX definition, don’t hesitate to reach out!

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