Guide to Product Discovery Process for Your Product Team

Guide to Product Discovery Process for Your Product Team

Zuzanna Sobczyk
Zuzanna Sobczyk12 minSeptember 21, 2023

Creating a successful product that truly resonates with users requires more than just a great idea.

It involves a strategic approach known as the product discovery process. 

In this guide, we’ll take you on a trip through this process. From understanding the fundamental concept to practical implementation. 

Whether you’re a seasoned professional or a beginner to product development, this article will equip you with the insights and tools to navigate the  landscape of creating products that customers value.

Let’s get started.

What is product discovery process?

The product discovery process is a systematic approach used by creators, businesses, and teams to research, identify, and define the best ideas for new products or improvements to existing ones. It involves understanding customer needs, gathering insights, generating and testing ideas, and iterating on those ideas based on feedback. The goal is to uncover valuable opportunities, create solutions that address real problems, and ensure that the final product meets user expectations effectively.

Who is product discovery for? Every stakeholder explained

company stakeholders in the office

  • Product manager: they lead product management and need to ensure that the product meets customer needs and business goals.
  • Designer: they create user-friendly and visually appealing experiences, which rely on understanding user preferences.
  • Product development lead: they build the technical aspects of the product, and a clear direction from product discovery helps them focus their efforts.
  • Marketer: they need to know the product’s unique value proposition to effectively promote it.
  • Sales representative: understanding the product’s features and benefits helps them validate its value to potential customers.
  • Customer feedback: they deal directly with customers, so products that prioritize solving real, customer-centric problems make their job easier.
  • Executive: product delivery affects the company’s success, and insights from product discovery inform strategic decisions.
  • Investor: they want to see a solid understanding of market needs and a clear plan for product success.
  • Customer: the product discovery process ensures that their needs are heard and met, resulting in a better product they truly value.
  • User researcher: they play a key role in gathering insights and data that inform the product development process.
  • Data analyst: they rely on the product discovery process to track and analyze user behavior, helping to refine the product.
  • Quality assurance team: they ensure the final product meets quality standards, and a clear vision aids their testing efforts.

Why is product discovery important for product team?

The product discovery process is like going on a treasure hunt to find out what kind of product to create and how to make it really good.

Imagine you’re an explorer looking for a hidden treasure in a big forest. You don’t just start digging randomly, right? Instead, you gather clues and hints to figure out where the treasure might be.

In the same way, when we talk about making a new product, like a cool app or a useful gadget, we don’t just start making it right away. We first take the time to understand what people really need and want. This process of finding out what customers want and need is called product discovery.

Product discovery is like a compass for a product team. It helps them navigate the complex world of creating and improving products.

Here’s why product discovery is so important:

Understanding customer needs

Product discovery is like a detective’s toolkit. It helps the team understand exactly what problems customers are facing and what they truly need. This information is like a treasure map that guides the product roadmap toward continuous delivery.

Focused efforts

Just like a roadmap helps travelers reach their destination, product discovery helps product teams with their efforts. It prevents them from getting lost in random ideas and helps them stay focused on developing features that matter most to customers.

Minimizing risks

Think of product discovery as a safety net. It lets the team test out their ideas before investing a lot of time and resources. Thanks to getting early feedback, the team can identify potential problems and fix them before they become big issues.

Innovation and creativity

Like a brainstorming session, product discovery encourages the team to think creatively. It encourages them to explore new ideas and think outside the box, which can lead to innovative and unique products.

User-centric approach

Product discovery keeps customers at the heart of the process, almost as a compass that always points to the right direction. It ensures that the team is building products that users will love and find valuable.

Adapting to change

The business world is always changing, just like weather conditions. Product discovery helps the team adapt to these changes by staying connected to customer needs and market trends. This agility helps them make informed decisions.


Product discovery is like a common language that brings every stakeholder together. It encourages different departments, like design, engineering, and marketing, to work closely and share their expertise.

Efficient resource allocation

Just like a budget helps manage expenses, product discovery ensures that resources are used wisely. The team invests time and effort in features that have been validated by research and user feedback.

Continuous improvement

Think of product discovery as a growth strategy. It encourages the team to keep improving products based on real data. As a result, the product remains relevant and valuable over time.

Best product discovery framework

planning illustration

To reap off the potential benefits we’ve just mentioned, you need to approach product discovery properly.

Here’s how you can do it using our expert framework:

Note: to help you visualize the framework better, we give practical examples based on a webinar software solution as the imaginary product.

#1 Identify the problem

  • Find out what problem your product will solve.
  • Talk to customers and do research to really understand the issue.


  • Problem: Many professionals struggle to host engaging online presentations and workshops for a large audience.
  • Research: Conduct surveys and interviews with professionals to understand their challenges in hosting webinars.

#2 Create user personas

  • Make detailed profiles of your target users.
  • Include their age, interests, needs, and goals.


  1. Persona: “Marketing Manager Mary”
  2. Age: 32
  3. Interests: Digital marketing, lead generation
  4. Needs: Easy setup for webinars, tools to interact with the audience
  5. Goals: Increase brand awareness through successful webinars

#3 Generate ideas

  • Think of lots of different ways to solve the problem.
  • Be creative and explore various approaches.


  1. Idea: Integrate interactive polls and Q&A sessions during webinars to engage attendees.
  2. Idea: Provide templates for webinar landing pages to simplify setup.
  3. Idea: Enable screen sharing for live demonstrations.

#4 Prioritize ideas

  • Decide which ideas are most important.
  • Consider how much impact they’ll have and how doable they are.


Focus on the prioritization of the idea of interactive polls and Q&A as it directly addresses audience engagement, a common pain point.

#5 Formulate hypotheses

  • Write down your guesses about how your ideas will work.
  • Say what you expect to happen and why.


Hypothesis: thanks to incorporating interactive elements like polls and Q&A, attendees will be more engaged and find value in the webinar.

#6 Build prototypes

  • Create simple versions of your ideas.
  • Remember they don’t have to be perfect - just enough to test.


Develop a prototype of the webinar software that includes a mockup of the interactive elements.

#7 Test with users

  • Let real people try out your prototypes.
  • Watch what they do and listen to their thoughts.


Invite a small group of marketers to join a test webinar with the prototype. Observe how they interact with the interactive features and gather their feedback.

#8 Analyze feedback

  • Look at what users said and did.
  • Spot patterns and figure out what works and what doesn’t.


Users found the interactive elements engaging and expressed that it made the webinar more interesting.

#9 Refine and improve

  • Use the feedback to make your prototypes better.
  • Fix problems and add things users liked.


Use user feedback to refine the design of interactive elements, improving their usability and appearance.

#10 Make decisions

  • Based on testing, choose the best ideas to move forward with. 
  • Decide what to focus on and what to let go.


Decide to proceed with integrating interactive elements as a key feature of the webinar software.

#11 Check the market

  • Look at other similar products out there.
  • Understand what makes your product unique.


Research existing webinar software to see if interactive features are a unique selling point.

#12 Think about viability

  • Consider the costs and potential earnings.
  • Make sure your product makes sense financially.


Consider the development costs of integrating interactive features, balanced against the potential to attract more users.

#13 Plan the final product

  • Get ready to build the real thing.
  • Plan out all the details and features.


Create a detailed plan for development, including deadlines for integrating interactive elements and launching the software.

#14 Launch & listen

  • Release your product to real users.
  • Keep getting feedback and watching how it’s used.


Release the webinar software with interactive features to a selected group of users. Then, collect user feedback on the overall experience and the effectiveness of the interactive elements.

#15 Keep getting better

  • Use what you learn to keep improving.
  • Make your product even more amazing over time.


Use user feedback and usage data to continuously improve the webinar software, adding more features and refining the interactive elements.

This framework will help you nail any product discovery process. Follow it to start bringing amazing products into your market.

CHECKLIST: product discovery framework

Identify the problem

Create user personas

Generate ideas

Prioritize ideas

Formulate hypotheses

Build prototypes

Test with users

Analyze feedback

Refine and improve

Make decisions

Check the market

Consider viability

Plan the final product

Launch and listen

Keep getting better

Building the right product made easy with LiveSession

LiveSession website

If you’re on a mission to understand how users interact with your website or app during the product discovery process, there’s something you need. 

Meet LiveSession: your guide to discovering valuable insights.

With LiveSession, you can observe users’ real actions, clicks, and navigation as they explore your digital offerings. This tool equips you with a deeper understanding of user behavior, allowing you to fine-tune your product development strategies.

How LiveSession supports your product discovery:

  • Visualize user behavior: look into recorded sessions to see how users engage with your product during their discovery journey.
  • Focus on what matters: use filters to zero in on the most significant recordings, all so that you can identify trends and patterns.
  • Continual improvements: embrace a cycle of learning from user interactions to continuously refine your product based on real insights.
  • User privacy priority: LiveSession ensures user privacy is maintained, following strict security practices.

Boost your product discovery with LiveSession

LiveSession use cases

Are you excited about boosting your product discovery efforts? Try LiveSession with our free trial. Think of it as a pair of lenses that grant you a close-up view of user behaviors. As a result, you get to craft products that resonate and captivate your audience.

Sign up for a free plan today.

No credit card required | quick setup | elevate your product discovery process.

Other than that, thanks for stopping by our blog. Best of luck with your products!

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