FullStory Pricing: How Much Does Fullstory Cost in 2023?

The Fullstory digital experience analytics tool has caught your attention? You’re considering getting a subscription?

Let’s see if that’s still the case once we’ve shown you its features, user reviews and, most importantly… pricing.

Buckle up - we have lots to uncover today.

What is FullStory?

FullStory is a digital experience analytics platform that captures, records, and analyzes user interactions on websites and mobile apps. It’s designed to help businesses understand user behavior and improve their customer experience.

Fullstory features: what do you pay for?

FullStory offers a range of features to aid businesses in understanding and optimizing their digital customer journeys:

Session replay

Watch real-time recordings of user interactions. Gain a deep understanding of how customers engage with your website or app. Become a master at locating friction points thanks to extensive user behavior visibility.

Heatmaps

Visualize user clicks, taps, and scrolling behavior. Identify popular areas and those in need of improvement on webpages.

Conversion funnels

Track and analyze customer journeys. Pinpoint where users drop off and optimize your conversion rate paths.

Error tracking

Identify and troubleshoot technical issues and errors to enhance website performance and user satisfaction.

Search analytics

Gain insights into user search behaviors and tailor search results for improved user experience.

Click maps

See a visual representation of where users click on your webpages. Based on the findings, optimize your call-to-action placements.

Analytics dashboards

Create customizable dashboards with relevant metrics to monitor and measure website performance.

Integrations

Connect FullStory with other tools and platforms, such as CRM systems and marketing tools.

FullStory’s functionalities provide data and insights to drive data-driven decisions, optimize user experiences, and boost overall customer satisfaction.

Let’s now see if FullStory users are satisfied with these features…

Fullstory: user reviews

FullStory has gained positive feedback from users across various business sizes, from small businesses to enterprises.

Users find FullStory to be a well-designed and easy-to-use platform that allows them to gain an in-depth understanding of their customers’ experiences.

With the ability to replay user sessions, FullStory enables businesses to quickly and easily identify areas for improvement and make informed decisions based on customer interactions.

Many reviewers appreciate the powerful capabilities of FullStory, such as session metrics, product analytics, and debugging tools. These may help them uncover issues and analyze user behavior effectively. The platform’s integration with other tools like Intercom adds to its usefulness.

However, there are some common concerns raised by users that can be deal-breakers for you.

One major issue is the pricing. Some find FullStory’s subscription fees to be high, limiting the number of sections they can track. This has led some users to choose when to turn FullStory on or off, potentially limiting the value they can get from the platform.

Other users have commented on the learning curve associated with FullStory’s advanced features.

According to them, it may require a deeper understanding of the software to utilize it to full potential.

Additionally, data overload is a challenge for some, as FullStory captures extensive user data, including session replays, which may require careful filtering and analysis to extract meaningful insights.

Looking at these issues, FullStory may not be the right pick for you.

Fullstory: pricing details in 2023

So what is the price tag for all this?

The thing is - you won’t know unless you book a meeting with this tool provider.

Fullstory keeps their pricing a secret until after you’ve spoken to them during a 30 minute meeting with the sales team.

It’s worth noting, however, that there are 3 different pricing plans to choose from:

• Enterprise,
• Advanced, and
• Business,

with each offering a slightly different range of options.

As for the exact pricing, some online sources mention that Fullstory starts at around $800 per month. This cost may be lower if you, for instance, get enrolled in their startup program.

Compared to other tools available in the market, this pricing seems to be a little high.

Given what we’ve covered so far, it’s likely that you may seek an alternative solution that will meet your needs in terms of:

• features,
• user experience, and
• pricing.

Fear not - we’ve got you.

Best Fullstory alternative

LiveSession is an excellent alternative to FullStory, offering a sleek and intuitive interface with a wide range of features to help you optimize your web application and understand your customers better.

One of LiveSession’s standout features is its support for single-page applications, seamlessly working with popular frameworks like Angular, React, and Vue. All this while excluding bots to avoid wasting credits on irrelevant recordings.

The platform’s filtering options allow you to focus your research on specific user segments efficiently, saving you time and effort in drawing important insights.

One significant advantage of LiveSession over FullStory is its flexible and transparent pricing.

With LiveSession, you can get started for just $54 per month, and you have the option to choose a monthly subscription instead of committing to an annual plan.

This flexibility ensures that you pay only for what you need and can adjust your subscription as your needs change. If you choose LiveSession over FullStory, you can save over $5000 per year on 100k sessions.

LiveSession offers additional key advantages, such as:

• the option to analyze user journeys,
• identify engaging sessions automatically with the engagement score,
• add custom properties to track specific user attributes,
• keep data history, and
• integrate with lots of different tools, e.g. Google Analytics.

The platform also provides tagging functionality and, as a result, allows you to mark sessions for easy organization and prioritization of development tasks.

LiveSession’s commitment to user feedback and continuous improvement ensures that the platform remains user-friendly and meets the evolving needs of its customers.

With us, you can gain valuable insights into your customers’ behavior and improve the user experience of your website. Efficiently and cost-effectively, and while maintaining user privacy.

Sign up for a free trial today and experience the benefits of LiveSession for yourself!

Wrap up

And that’s it from us for today!

We hope you enjoyed this review of Fullstory.

If, after reading this article, you don’t fancy this solution that much anymore… try LiveSession.

We’ll make your product and user behavior analytics a breeze - literally.

Don’t wait - sign up today.